When it comes to CIPP contractors and pipe lining solutions, the importance of exceptional support cannot be overstated. NuFlow, a leader in the industry, provides unrivaled 24/7 technical job support that significantly sets it apart from its competitors. Whether dealing with emergencies, assisting in job preparation, or providing follow-up support, NuFlow’s commitment to its Certified Contractors is evident every step of the way. Here’s why their support is widely recognized as the best in the business.
What Makes NuFlow’s 24/7 Support Unique?
Always Available, Always Ready
NuFlow offers a level of accessibility that is truly rare in the industry. No matter the time, contractors can call for support and speak directly with one of NuFlow’s experienced trainers. Our training and support staff are all experts in the industry, boasting an average of 15 years’ experience in pipe lining. This means that when you call, you’re not talking to a call center but a trusted expert with in-depth knowledge in sewer pipe lining and CIPP (Cured-In-Place Pipe) technologies.
Mike Thompson from NuFlow’s training team with 11 years in the industry, describes his approach: “When I get an emergency call, I try to make sure to keep the guys calm, so we can assess the situation as quickly as possible. I do my best to give them advice to get out of the emergency. After the immediate situation is corrected, we’ll follow up to talk through what went wrong, so it won’t happen again. It’s all a learning process and I am always happy to help whether it is an emergency or before a project starts to help them prepare.”
Comprehensive Support Beyond Emergencies
NuFlow’s support extends far beyond emergency situations. They offer comprehensive assistance during the planning stages of projects, helping contractors with job estimates, scope documents, and ensuring compliance with local regulations.
Ben Tucker of Acadiana Plumbing shared an insightful experience: “I called them this morning. I technically already knew the answer, but I wanted confirmation, so I called to talk through it. It was more to give me peace of mind that the job would be done right.”
Expert Guidance for Project Preparation
NuFlow’s support includes detailed project preparation. Ben Tucker recounted a project at an elementary school where he consulted with a NuFlow trainer. “I talked to Grant about it and sent the blueprints of the building. Grant sent back the blueprint with color-coded highlights, calculated numbers/lengths and diameters, and a list of products to help me build the estimate. It helped me to quote the project, it looked professional for the customer, and I won the job.”
25-year industry veteran and NuFlow trainer, Grant Duxbury added, “I am always happy to help our contractors. On that project, the school couldn’t give us the blueprints, so we took a photo and loaded them into our take-off software to get the exact measurements and a proper scope of work. I was excited when I heard that he won the job!”
Proactive Problem Solving
NuFlow’s proactive approach helps contractors anticipate and address potential issues before they become significant problems. Brent McDonald from Rub-A-Dub Plumbing emphasized the importance of this support: “Now that we have proper training and more experience, we can recognize a potential problem before it happens. So, we call the NuFlow team and talk through the problem before it happens. And if something comes up, we have them all on speed dial.”
A Long-Term Commitment to Success
NuFlow’s support also extends to long-term projects that require detailed planning and approval. Ryan Smith from Kansas NuDrain shared an impressive example of a complex project that required almost two years of detailed engineering approval. “We wouldn’t have been able to do it without NuFlow. The amount of time and detail the engineers needed was more than we had ever dealt with before. Their support was phenomenal.” This commitment to seeing projects through from start to finish highlights NuFlow’s dedication to its contractors’ success.
Praise from Satisfied Contractors
The quality of NuFlow’s support is reflected in the testimonials from its contractors:
• “We get a response every single time. They always have an answer,” says Greg Goan from Zoom Drain New England.
• “NuFlow’s service, training, and support are super important. I call the guys every time we have a question. If I don’t know something, I am going to call them – probably bug them too much!” exclaims Jeff Lane of King Rooter & Plumbing.
• “NuFlow is a no-brainer. Their support is unmatched, and they just care more, period,” states Ray Michaels from Maui Plumbing.
• “They give you a sense of family with the type of support they provide,” notes Jayson Arendall from Trenchless Leak Detection.
Why NuFlow is the Preferred Choice for Pipe Lining Solutions
NuFlow’s 24/7 support is more than just a helpline; it’s a comprehensive resource for CIPP companies and CIPP sewer repair specialists. Their commitment to providing top-tier, round-the-clock assistance ensures that contractors can confidently handle any situation. With this level of support, contractors can be assured that every job, whether it involves a sewer main repair or resolving sewer odor issues, will be executed smoothly and efficiently.
Conclusion
NuFlow’s 24/7 support provides its Certified Contractors with the expert advice and comprehensive assistance necessary for success. From job preparation to emergency response, their support is unmatched in the industry. Choosing NuFlow for pipe lining needs means choosing a partner committed to excellence every step of the way.
Frequently Asked Questions
What is CIPP and how does it benefit my plumbing projects?
CIPP, or Cured-In-Place Pipe, is a trenchless pipe repair method that creates a new pipe within the old one. This method is less invasive, quicker, and often more cost-effective than traditional pipe replacement, making it ideal for sewer pipe repair.
How does NuFlow’s 24/7 support work?
NuFlow provides round-the-clock technical support to assist contractors with any issues they encounter. When you call, you’ll speak directly with an experienced trainer who can guide you through the problem.
Can NuFlow’s support help with job preparation?
Yes, NuFlow’s support team assists with job preparation, including estimating costs, preparing scope documents, ensuring compliance, and more. They help contractors cover all bases to ensure a successful and profitable project.
What kind of projects can NuFlow’s support assist with?
NuFlow’s support is highly versatile, covering a broad spectrum of pipe lining and repair projects. Our experts provide valuable advice on what to watch out for and how to correct issues if something goes wrong, ensuring that your installations are executed properly.
How does NuFlow’s support compare to other companies?
NuFlow’s support is unmatched due to their 24/7 availability, direct access to experienced trainers, and comprehensive assistance beyond emergencies. Contractors consistently praise the quality and responsiveness of their support.